customer hospitality convenience scenario respondents
Research gap analysis derived from 2 biology papers in our local library.
The gap
The paper does not discuss how findings scale to larger, more diverse hospitality organizations or across different cultural contexts where customer preferences for human-AI interaction may vary significantly.; The study used a convenience sample of only 138 respondents (46 per scenario), which may limit generalizability of findings across different hospitality contexts and customer populations.; The model did not include several potentially relevant variables, such as perceived convenience,...
Research trend
Emerging — attention growing, methods still coalescing.
Supporting evidence — 4 representative gaps
- HYBRID INTELLIGENCE (HI) IN THE HOSPITALITY INDUSTRY: EFFECTS ON TRUST, PERCEIVED SERVICE QUALITY AND CUSTOMER SATISFACTION (2026) · doi
The study used a convenience sample of only 138 respondents (46 per scenario), which may limit generalizability of findings across different hospitality contexts and customer populations.
Keywords: used convenience sample respondents scenario limit generalizability across different hospitality contexts customer populations - HYBRID INTELLIGENCE (HI) IN THE HOSPITALITY INDUSTRY: EFFECTS ON TRUST, PERCEIVED SERVICE QUALITY AND CUSTOMER SATISFACTION (2026) · doi
The paper does not discuss how findings scale to larger, more diverse hospitality organizations or across different cultural contexts where customer preferences for human-AI interaction may vary significantly.
Keywords: discuss scale larger diverse hospitality organizations across different cultural contexts customer preferences human interaction vary - CUPS, COSTS, AND CLICKS AS DRIVERS OF COFFEE SHOP LOYALTY IN PALEMBANG (2026) · doi
The model did not include several potentially relevant variables, such as perceived convenience, store ambience, product quality, or customer experience design which may further explain loyalty behavior in competitive coffee shop markets.
Keywords: model include several potentially relevant variables perceived convenience store ambience product quality customer experience design - HYBRID INTELLIGENCE (HI) IN THE HOSPITALITY INDUSTRY: EFFECTS ON TRUST, PERCEIVED SERVICE QUALITY AND CUSTOMER SATISFACTION (2026) · doi
The research employed a scenario-based experimental design rather than real-world service interactions, which may not fully capture authentic customer experiences and behavioral responses in actual hospitality settings.
Keywords: employed scenario based experimental design rather real world service interactions fully capture authentic customer experiences
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