Particularly noteworthy is the exceptionally strong

The gap

Evidence profile

Sourced from the recommendations and limitations of the source papers, classified as general, spanning 3 journals.

Supporting evidence — 3 representative gaps

• Tourist satisfaction as a mediator between event quality and economic outcomes: evidence from a Silk Road heritage destination (2026) · Frontiers in Sports and Active Living · doi

  Particularly noteworthy is the exceptionally strong relationship between (β = 0.91). This coefficient exceeds values typically reported in tourism satisfaction studies (36) and indicates that satisfied event participants in Bukhara exhibit an unusually high propensity to engage in positive word-of-mouth important implications for destination marketing, suggesting that investments in event quality may yield disproportionate returns through promotion. This finding has organic advertising. The sequential mediation path (Quality → Satisfaction → Recommendation → Economic Result) further demonstrates the cascading benefits of quality-oriented activity development strategies.

  generalrecommendationsevidence 5/5
  Keywords: quality satisfaction event particularly noteworthy exceptionally strong relationship coef cient exceeds values typically reported tourism
• The Influence of Service Quality on Guest Satisfaction at the Restaurant of Oakwood Premier Cozmo Jakarta (2026) · International Journal of Travel Hospitality and Events · doi

  Operational challenges of this nature are also faced by the Oakroom Restaurant at the Oakwood Premier Cozmo Jakarta Hotel, a five-star hotel offering exclusive services. Delays in food service or slow employee response risk spoiling the guest experience and the establishment's image. Based on the identified issues, this study is formulated with two main objectives. First, the study aims to measure and analyse the level of guest satisfaction specifically regarding the service provided by the staff at Oakroom Restaurant, Oakwood Premier Cozmo Jakarta. This measurement is conducted to obtain an objective picture of the extent to which the service experience meets or even exceeds guests' expectations. Second, the study aims to identify and analyse service quality indicators that most significantly affect guest satisfaction at the restaurant. By examining various service dimensions, such as reliability, responsiveness, assurance, empathy, and tangibles, this study is expected to reveal key factors that management needs to prioritise to enhance overall customer satisfaction. Therefore, this study entitled “THE EFFECT OF SERVICE QUALITY ON GUEST SATISFACTION AT THE OAKROOM RESTAURANT, OAKWOOD PREMIER COZMO JAKARTA HOTEL” is expected to contribute by examining more deeply the influence of service quality, particularly the aspect of speed, towards the improvement of comprehensive service standards.

  generallimitationsevidence 5/5
  Keywords: service restaurant guest satisfaction oakwood quality oakroom premier cozmo jakarta hotel experience aims analyse examining
• EVALUATING HOSPITALITY ECOSYSTEM COMPONENTS IN A REGIONAL TOURISM DESTINATION: EFFECTS ON TOURIST SATISFACTION AND RECOMMENDATION INTENTIONS (2026) · Baltic Journal of Economic Studies · doi

  hospitality ecosystem intentions. Hence, higher levels of tourist satisfaction are expected to boost visitors’ willingness to recommend the destination to others. influence 2.4. Research Gap, Conceptual Model and Hypotheses Previous studies have considerably advanced the understanding of destination competitiveness, service quality, tourist satisfaction and destination loyalty. However, there are still several research gaps. Firstly, destination attributes such as information quality, infrastructure, accommodation, food services and leisure opportunities are frequently examined in isolation rather than as interconnected elements of a wider destination system (Mior Shariffuddin et al., 2022; Xu & Au, 2023). Consequently, their combined influence on tourist satisfaction has received limited attention. Secondly, while the Hospitality Ecosystem approach offers a thorough framework for analysing tourism destinations as integrated systems (Philipp et al., 2022), its application in practice is still limited, especially in regional tourism contexts. Thirdly, although the positive relationship between tourist satisfaction and intention to recommend is well established, relatively few studies have examined this relationship within the context of an integrated hospitality ecosystem. In order to address these gaps, the present study develops a conceptual framework grounded in Information Quality Theory, Destination Competitiveness Theory, Service Quality Theory, and Experience Economy Theory. The model posits that information quality, infrastructure quality, food service quality, accommodation quality, and leisure service quality, as pivotal components of the hospitality ecosystem, exert a positive influence on tourist satisfaction, which in turn fosters heightened recommendation intentions. The broader destination context and the actors within the ecosystem provide the conceptual setting of the model, but are not hypothesised directly. The proposed framework is presented in Figure 1. H1. Hospitality ecosystem components positively influence tourist satisfaction. H2. Tourist satisfaction positively influences recommendation intentions.

  generalrecommendationsevidence 5/5
  Keywords: quality tourist satisfaction destination ecosystem hospitality influence service theory intentions conceptual model information framework recommend

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