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Open research questions in Patient Satisfaction in Healthcare

269 gap statements mined from Patient Satisfaction in Healthcare papers in our 7.9M-paper local library, which holds 1,886 papers on the topic — drawn mostly from each paper's own stated research gap, future-work, challenge and limitation notes, and its abstract. The ones listed below are a selection still marked open; each names the study that raised it, with a DOI link where the paper has one.

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What the literature leaves open

  • Although PCC and supportive care climates have been associated with patient outcomes, limited evidence exists from Central Asia on how these factors relate to patients' quality of life (QOL).

    Person‐Centered Care, Care Climate, and Quality of Life: Evidence From Inpatient Settings in Kazakhstan · 2026 · DOI

  • IMPORTANCE: Quality improvement efforts on general medical wards are often driven by organisational or clinician priorities, and little is known about patient or caregiver priorities.

    Patient and caregiver priorities for quality improvement on general medical wards: a multicentre group concept mapping study · 2026 · DOI

  • The limited evidence base highlights the need for further research to develop a conceptual framework describing patient experience of emerging models of ambulance healthcare delivery, to explore the fit-for-purpose of these models.

    The experiences of patients, their families, and carers during care from alternative ambulance response units: A scoping review · 2026 · DOI

  • PROBLEM: Limited evidence explores patients' perspectives throughout the perioperative pathway.

    Patient Experiences of Perioperative Care in Lumbar Spine Surgery: A Qualitative Study · 2026 · DOI

  • Instruments measuring satisfaction among older ED patients are scarce, and their cross-cultural adaptation and psychometric validation remain limited.

    Cultural Adaptation and Evaluation of Selected Measurement Properties of Slovenian Version of Consumer Emergency Care Satisfaction Scale (CECSS‐SLO) · 2026 · DOI

  • In addition, patient complaints are scarce and patients rarely proactively provide feedback by themselves.

    Patient Experience with Phlebotomy and Laboratory Testing at a University Hospital: A Mixed-Methods Exploratory Study · 2026 · DOI

  • Although PROMs have the potential to aid orthopaedic surgeons in clinical decision-making, surgeon engagement with and use of these data is limited.

    How Can the Use of Patient-Reported Outcomes Data by Orthopaedic Surgeons Be Improved? A National Qualitative Study · 2025 · DOI

  • The use of PREMs instruments for data collection among people with intellectual disability has not been explored.

    Measuring Healthcare Experiences Among People With Intellectual Disability: A Rapid Evidence Synthesis of Tools and Methods · 2024 · DOI

  • The impact of the Complex Patient Bonus on the clinicians participating in the MIPS program has not yet been fully elucidated.

    Editor’s Spotlight/Take 5: Are Quality Scores in the Centers for Medicaid and Medicare Services Merit-based Incentive Payment System Associated With Outcomes After Outpatient Orthopaedic Surgery? · 2024 · DOI

  • These topics include under-explored areas such as "go to the hospital for check-ups," "incomplete counseling," and "language expression.

    Exploring sources of patient dissatisfaction in mobile health communication: A text analysis based on structural topic model · 2024 · DOI

  • Future research should explore intervention-based longitudinal and approaches to further evaluate strategies for improving PS and treatment outcomes.

    Patient Satisfaction with Tuberculosis Care in Public and Private Health Facilities in Lahore, Pakistan: A Multicenter Cross-Sectional Study · 2026 · DOI

  • Further studies can explore the long-term sustainability of the improvements. Research can investigate the effectiveness of the multi-intervention approach in other healthcare settings.

    Improving Patient Experience through a Multi-Intervention Approach in ER and OPD at Prince Sultan Military Hospital – Taif · 2026 · DOI

  • There is a need to improve patient experience in healthcare settings. Limited research on the effectiveness of multi-intervention approaches in improving patient experience.

    Improving Patient Experience through a Multi-Intervention Approach in ER and OPD at Prince Sultan Military Hospital – Taif · 2026 · DOI

  • The empirical emphasis has not been advanced to the extent of SES distinguishing such views in the same healthcare environments. There is a need to explore how SES influences the perception of quality in healthcare services.

    Socioeconomic Status (SES) As An Antecedent To Perception Of Healthcare Service Quality · 2026 · DOI

  • Limited understanding of how to match patients with providers based on historical performance and clinical alignment. Difficulty in measuring therapeutic alliance and its impact on outcomes.

    A large-scale evaluation of provider-patient matching in an employer-sponsored mental health program · 2026 · DOI

  • The recommendation system had limitations due to patient browsing patterns. Many patient-provider pairs lacked a selection method designation. Assessments were not required during or at the end of treatment, resulting in sparse assessment data for some participants.

    A large-scale evaluation of provider-patient matching in an employer-sponsored mental health program · 2026 · DOI

  • The KMO value of 0.759 is below the optimal value of 0.90. The study uses a non-normal distribution. The study has a limited number of response categories.

    Construct validity and reliability of the public health informatics competency scale for primary health care workers · 2026 · DOI

  • The preceding analysis, which was conducted in the original paper, while providing valuable insights into the properties of the scale along a four-dimensional space, our analysis is limited by its unidimensional focus.

    Construct validity and reliability of the public health informatics competency scale for primary health care workers · 2026 · DOI

  • The study does not provide a comprehensive review of the literature on patient-friendly hospitals. The sample size is limited to 107 participants. The study does not provide a quantitative analysis of the results.

    Analyzing Individuals’ Perceptions of The Concept of Patient- Friendly Hospitals Through a Word Association Test · 2026 · DOI

  • Future research can build on the results to develop strategies to improve patient satisfaction and healthcare quality. Future research can use quantitative methods to analyze the results. Future research can explore the use of word association tests in other healthcare contexts.

    Analyzing Individuals’ Perceptions of The Concept of Patient- Friendly Hospitals Through a Word Association Test · 2026 · DOI

  • Conventional nursing models often fail to fully address the nursing gaps encountered by patients. There is a need for long-term support and health management after discharge.

    The impact of a three-dimensional interconnected continuity of care intervention on self-care capacity, negative emotional states, and quality of life in patients with ostomies · 2026 · DOI

  • There is a need to explore the key dimensions of effective interaction between nurses and patients.

    Beyond care: exploring the impact of Nurse-Patient Interpersonal Relationships on Quality of Hospital Care · 2026 · DOI

  • The study was conducted in only one district in India. The sample size was limited to 180 policy holders.

    TRUST ON HEALTH INSURANCE PROVIDERS: SCALE VALIDATION AND DETERMINING FACTORS IN INDIAN CONTEXT · 2026 · DOI

  • It’s important to note that the sample characteristics such as gender (male domination in qualitative and female domination in quantitative data) educational level, and hospital level were not proportional. This may have had an impact on the results. Additionally, it’s important to consider that the nature of the study design did not allow for the establishment of cause-and-effect relationships.

    Nurses’ perception of nursing care quality and associated factors in Jimma Town public hospitals, 2023—A mixed study · 2026 · DOI

  • There is a lack of research on the application of business model reporting in the healthcare sector, - There is a need to adapt business model reporting rules to the healthcare…

    Perspektywy aplikacji koncepcji modelu biznesu do sprawozdawczości jednostek ochrony zdrowia – w świetle opinii kluczowych interesariuszy · 2026 · DOI

Most-cited papers in Patient Satisfaction in Healthcare

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Open questions raised by papers listed on this page include: (1) Instruments measuring satisfaction among older ED patients are scarce, and their cross-cultural adaptation and psychometric validation remain limited (“Cultural Adaptation and Evaluation of Selected Measurement Properties of…”, 2026); (2) Patient complaints are scarce and patients rarely proactively provide feedback by themselves (“Patient Experience with Phlebotomy and Laboratory Testing at a University…”, 2026); (3) Future research should explore intervention-based longitudinal and approaches to further evaluate strategies for improving PS and treatment outcomes (“Patient Satisfaction with Tuberculosis Care in Public and Private Health…”, 2026); (4) There is a need to improve patient experience in healthcare settings (“Improving Patient Experience through a Multi-Intervention Approach in ER and…”, 2026); (5) There is a need to explore how SES influences the perception of quality in healthcare services (“Socioeconomic Status (SES) As An Antecedent To Perception Of Healthcare Service…”, 2026). 269 gap statements have been mined from Patient Satisfaction in Healthcare papers in our 7.9M-paper local library, which holds 1,886 papers on the topic; the gaps come from whichever of those papers state one. They are mostly the research gaps the authors state and the papers' abstracts, plus future-work, limitations and challenges passages. The ones listed below are a selection still marked open; each names the study that raised it, with a DOI link where the paper has one, so you can read the original claim in context.

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