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Open research questions in Patient Satisfaction in Healthcare

206 unresolved questions extracted from the limitations and future-work sections of 1,305 Patient Satisfaction in Healthcare papers in our library. Each links back to the study that raised it.

What the literature leaves open

  • However, the potential effect of different approaches to its measurement has not been adequately assessed in the health care setting.

    Patient Satisfaction Measurement: A Comparison of Likert and Item-Specific Response Options Scales · 2025 · DOI

  • Broader longitudinal evaluation is warranted to confirm scalability and system-wide effects.

    Impact of the Saudi Health Sector Transformation Program (SHSTP): A Mixed-Methods Evaluation of Patient-Centered Care and Digital Health Adoption · 2025 · DOI

  • Background/Objectives: Patients in medically underserved regions often seek cross-regional healthcare for high-quality medical services but face significant barriers due to limited information about providers.

    Patient Mobility in the Digital Era: How Online Service Information from Internet Hospitals Shapes Patients’ Cross-Regional Healthcare Choices · 2025 · DOI

  • INTRODUCTION: Patient satisfaction is important for chronic care quality; however limited evidence exists regarding satisfaction patterns and demographic predictors among outpatients with chronic illnesses in Saudi Arabia.

    Determinants of patient satisfaction among outpatients with chronic illnesses in the region of medina, Saudi Arabia: a cross-sectional study · 2025 · DOI

  • Despite the growing importance of patient-centered care in Saudi Arabia, there is limited research exploring the factors that influence patient satisfaction and loyalty, particularly in the Riyadh region.

    Key Predictors of Patient Satisfaction and Loyalty in Saudi Healthcare Facilities: A Cross-Sectional Analysis · 2024 · DOI

  • There is a lack of studies on patient satisfaction with tuberculosis care in public and private health facilities in Lahore, Pakistan. The study aims to fill this gap by assessing patient satisfaction and identifying determinants of patient satisfaction.

    Patient Satisfaction with Tuberculosis Care in Public and Private Health Facilities in Lahore, Pakistan: A Multicenter Cross-Sectional Study · 2026 · DOI

  • The study was conducted in only one district in India. The sample size was limited to 180 policy holders.

    TRUST ON HEALTH INSURANCE PROVIDERS: SCALE VALIDATION AND DETERMINING FACTORS IN INDIAN CONTEXT · 2026 · DOI

  • Further studies!!!!! are needed to validate the scale in other contexts. Studies can explore the factors that influence trust in health insurance providers. Research can investigate the impact of trust on health insurance providers' performance.

    TRUST ON HEALTH INSURANCE PROVIDERS: SCALE VALIDATION AND DETERMINING FACTORS IN INDIAN CONTEXT · 2026 · DOI

  • The study uses a simulated environment, which may not fully capture the complexities of real-world clinical settings. The sample size of 100 patients may not be representative of larger populations. The study focuses on a specific aspect of clinical management, and further research is needed to integrate the proposed system with other aspects of healthcare.

    An Agent-Based Simulation Framework for Clinical Management Integrating Fuzzy Logic-Based Patient Satisfaction Evaluation · 2026 · DOI

  • The lack of a unified view of clinic operations that combines organizational management with patient-centered evaluation. The need for a system that can balance automated coordination of clinical operations with an empirically validated, patient-centered assessment mechanism.

    An Agent-Based Simulation Framework for Clinical Management Integrating Fuzzy Logic-Based Patient Satisfaction Evaluation · 2026 · DOI

  • Further studies can explore the long-term sustainability of the improvements. Research can investigate the effectiveness of the multi-intervention approach in other healthcare settings.

    Improving Patient Experience through a Multi-Intervention Approach in ER and OPD at Prince Sultan Military Hospital – Taif · 2026 · DOI

  • There is a need to improve patient experience in healthcare settings. Limited research on the effectiveness of multi-intervention approaches in improving patient experience.

    Improving Patient Experience through a Multi-Intervention Approach in ER and OPD at Prince Sultan Military Hospital – Taif · 2026 · DOI

  • The empirical emphasis has not been advanced to the extent of SES distinguishing such views in the same healthcare environments. There is a need to explore how SES influences the perception of quality in healthcare services.

    Socioeconomic Status (SES) As An Antecedent To Perception Of Healthcare Service Quality · 2026 · DOI

  • The study identifies a gap in the literature on the effectiveness of implementing an RN-AD role in improving patient flow and nurse satisfaction. The study aims to address this gap by evaluating the impact of the RN-AD role on patient and nurse outcomes.

    Implementing an admission-discharge nurse program to improve patient and nurse outcomes · 2026 · DOI

  • Variability in patient-provider relationships affects treatment outcomes. Limited understanding of how to match patients with providers based on historical performance and clinical alignment. Difficulty in measuring therapeutic alliance and its impact on outcomes.

    A large-scale evaluation of provider-patient matching in an employer-sponsored mental health program · 2026 · DOI

  • The recommendation system had limitations due to patient browsing patterns. Many patient-provider pairs lacked a selection method designation. Assessments were not required during or at the end of treatment, resulting in sparse assessment data for some participants.

    A large-scale evaluation of provider-patient matching in an employer-sponsored mental health program · 2026 · DOI

  • It’s important to note that the sample characteristics such as gender (male domination in qualitative and female domination in quantitative data) educational level, and hospital level were not proportional. This may have had an impact on the results. Additionally, it’s important to consider that the nature of the study design did not allow for the establishment of cause-and-effect relationships. Perception of quality is measured by the same nurses who deliver the care, with evident risk of social desirability bias and the absence of burnout and psychological distress assessment as confounding variables.

    Nurses’ perception of nursing care quality and associated factors in Jimma Town public hospitals, 2023—A mixed study · 2026 · DOI

  • Inequalities in access to health services remain a serious issue, particularly in rural areas. Persistent gaps remain in the perceived quality of care.

    User satisfaction and priorities for improvement in public health services in rural Laos: a study of Phonthong district residents · 2026 · DOI

  • of interpersonal and technical aspects of hospital care. Int J Quality Health Care. 2003;15:345-55. satisfaction with a hospital: effects of 12. Phonthong District Public Health Office. Annual summary report 2024 and strategic plan 2025. Luang Prabang: Department of Planning and Coordination; 2024. 13. Edwards W, Barron FH. SMARTS and SMARTER: improved simple methods for multiattribute utility measurement. Organ Behav Hum Decis Process. 1994;60(3):306-325. International Journal of Community Medicine and Public Health | June 2026 | Vol 13 | Issue 6 Page 2648 Chaleunsay V et al. Int J Community Med Public Health. 2026 Jun;13(6):2642-2649 14. Mon KS. User satisfaction with public health services in Southeast Asia: a comparative analysis of rural and urban settings. Asia-Pac J Public Health. 2021;33(4):415-23. 15. Lao Ministry of Health. The 9th five-year health sector development plan and the "5 Goods 1 Satisfaction" policy review. Vientiane: Ministry of Health; 2024. 16. Millar J, Photakoun V. Livestock development and poverty alleviation: revolution or evolution for upland livelihoods in Lao PDR? Int J Agric Sustain. 2008;6(1):89-102. 17. World Health Organization. Regional Office for the Western Pacific. (2023). Progress towards universal health coverage in the Lao People's Democratic Republic: monitoring financial protection 2007- the 2019.

    User satisfaction and priorities for improvement in public health services in rural Laos: a study of Phonthong district residents · 2026 · DOI

  • The lack of surveys that capture the perspectives of underserved populations. The inconsistent design of surveys, which may not be tailored to the needs of underserved populations. The need for collaboration with target communities to ensure care remains accessible and inclusive.

    Who are we listening to? A Systematic Scoping Review of Surveys Exploring Patient Satisfaction, Care Experience, And Access to Primary Care Services · 2026 · DOI

  • There is a lack of surveys that capture the perspectives of underserved populations. Most surveys consistently fail to capture the perspectives of underserved populations. There is a significant gap in efforts to understand the factors that privilege some populations and disadvantage others.

    Who are we listening to? A Systematic Scoping Review of Surveys Exploring Patient Satisfaction, Care Experience, And Access to Primary Care Services · 2026 · DOI

  • The individual appeals process is complex and requires significant expertise. There is a lack of communication and feedback between QMs and Ministry of Health officials. There is a need to balance the need for accountability with the need for flexibility in the individual appeals process.

    From exception to insight: a phenomenological study of quality managers’ perspectives on the individual appeals in the National Healthcare Quality Program · 2026 · DOI

  • There is a lack of understanding about the experiences of QMs with the individual appeals track. There is a need to examine the perspectives of QMs regarding the individual appeals track. There is a gap in knowledge about the effectiveness of the individual appeals process.

    From exception to insight: a phenomenological study of quality managers’ perspectives on the individual appeals in the National Healthcare Quality Program · 2026 · DOI

  • The KMO value of 0.759 is below the optimal value of 0.90. The study uses a non-normal distribution. The study has a limited number of response categories.

    Construct validity and reliability of the public health informatics competency scale for primary health care workers · 2026 · DOI

  • The study participants were restricted to primary health care workers in one province of Türkiye, which may limit the generalisability of the findings. PHIC4PHC is based on self-reported competencies related to informatics rather than observed ones and so responses might be influenced by social desirability bias just as in the original. In our study, the psychometric properties of the scale were analyzed, but item discrimination parameters were not added. The reason for this situation is that this study focused primarily on classical analysis methods to test the validity and reliability of the scale. The preceding analysis, which was conducted in the original paper, while providing valuable insights into the properties of the scale along a four-dimensional space, our analysis is limited by its unidimensional focus. The addition of item discrimination parameters would allow us to examine the scale's discrimination power between different individuals in more detail and to measure its validity on an item basis more precisely. This is presented as a suggestion for future work. CONCLUSION Our study showed that the Turkish version of PHIC4PHC meets the validity, reliability, and precision criteria. It seems appropriate to measure the informatics competency of PHC workers. Further testing for different samples/professions is recommended. It is important to note that informatics competency is indispensable for public health professionals. Its ability to enhance data analysis, improve public health surveillance, and facilitate communication and collaboration makes it a critical asset in addressing public health challenges. As healthcare becomes increasingly digital, the need for informatics-savvy public health professionals will only continue to grow. By investing in informatics training and education, public health agencies can equip their workforce with the skills necessary to improve health outcomes, advance public health initiatives, and protect the health of communities. Investing in informatics training and education is therefore a crucial step towards building a healthcare workforce that is equipped to meet the challenges of the 21st century. This study used an instrument to measure the competency of informatics of PHC workers who work to improve the health and well-being of communities through various roles and specializations with the aim of validating in Turkish as a different language. We can define these p rofessionals a s epidemiologists, biostatisticians, health educators, environmental health scientists, and physicians and public health nurses, among others. It is also clear that an instrument measuring the informatics competency specific to primary healthcare professionals is needed in every country.

    Construct validity and reliability of the public health informatics competency scale for primary health care workers · 2026 · DOI

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206 open questions have been extracted from the limitations and future-work passages of 1,305 Patient Satisfaction in Healthcare papers in our library. Each one below links back to the study that raised it, so you can read the original claim in context.

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