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Open research questions in E-Government and Public Services

374 gap statements mined from E-Government and Public Services papers in our 7.9M-paper local library, which holds 3,489 papers on the topic — drawn mostly from each paper's own stated research gap, future-work, challenge and limitation notes, and its abstract. The ones listed below are a selection still marked open; each names the study that raised it, with a DOI link where the paper has one.

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What the literature leaves open

  • It notes that prior work has not adequately addressed the impact of digitalization on public administration and economic development. The study aims to fill this gap by providing empirical verification using comparative data.

    Digital drivers of public management of countries’ economic development amid global changes · 2026 · DOI

  • The study identifies the need to address the challenges associated with AI implementation in public administration. The research highlights the importance of developing governance innovations to ensure that AI implementations comply with legal frameworks, are accountable to stakeholders, and operate transparently.

    Transforming Public Service Delivery: A Comprehensive Review of Digitization Initiatives · 2024 · DOI

  • Administrative burden theory has largely been applied to citizen–state interactions in welfare regimes, yet its implications for firms in transitional economies remain underexplored.

    Administrative burden reducing in China: The digital administration reform and government–business interaction · 2026 · DOI

  • Although research on digitalisation and digital transformation (DT) in local governments has expanded in recent years, the adoption of DT and its effects on internal control remain underexplored.

    Digital transformation and internal control: When and how it works for local government in Japan · 2026 · DOI

  • How governments respond to citizen complaints on digital platforms influences public satisfaction, yet the effects of specific response styles remain underexplored.

    Do Acknowledgement through Repetition and Non-referral Responses Build Satisfaction? Evidence from a Survey Experiment in China · 2026 · DOI

  • While the pivotal agency of local public officials in digital government transformation has been increasingly acknowledged, their own perceptions remain underexplored.

    Instrument-Based or Value-Oriented? A Q-Methodology for Local Public Officials’ Perceptions on Digital Government · 2026 · DOI

  • Yet, little is known about how individual public officials actually use these tools beyond their formal adoption at the organizational level.

    Beyond Adoption: Conditions Shaping Public Officials’ Use of AI Chatbots in Government · 2026 · DOI

  • Despite its potential, the extent to which European Union member states are ready to adopt AI in electronic government remains underexplored.

    Unequal AI readiness: institutional and digital disparities in e-government across the European Union · 2026 · DOI

  • However, the improvement in administrative transparency these initiatives achieve remains insufficiently understood.

    Digital public management reform: assessing the impact of e-government initiatives on administrative transparency · 2026 · DOI

  • Future research should consider broader comparative studies to examine AI’s governance impact across different socio-political environments.

    AI as a tool to enhance corporate governance compliance in the public sector in Kuwait · 2026 · DOI

  • Digital government is expected to modernize civil service management, yet the implementation of locally developed personnel management applications and the constraints affecting their effectiveness remain insufficiently documented at the municipal level in Indonesia.

    E-Government Maturity of the SIMPEG SIMAKDIHATI Application in Managing Civil Servant Performance in Denpasar · 2026 · DOI

  • Empirical evidence on whether and how e-government development affects environmental performance remains scarce.

    e-Government development and environmental performance: Unravelling the dual mediation of regulatory enforcement and citizen participation in China · 2025 · DOI

  • Although technological innovation is predominant in facilitating digital government transformation, the quantitative relationship between technology and the digitalization process remains underexplored.

    Beyond Technology: Accelerating the Digital Transformation Across Chinese Provincial Governments · 2025 · DOI

  • Digitalization has far-reaching yet under-researched impacts on state–society relations.

    Moving towards smarter social contracts? Digital transformation as a driver of change in state–society relations in the MENA region · 2024 · DOI

  • Second, the specific effects of chatbots on government organization operations and their interactions with the public are not well understood.

    Uncovering the Results of AI Chatbot Use in the Public Sector: Evidence from US State Governments · 2024 · DOI

  • Evidence on the effectiveness of these measures for improving citizen‐state relations is scarce, however.

    E‐government and citizen‐state relations: Evidence from a randomized information campaign with the Botswana Unified Revenue Service · 2024 · DOI

  • Future research should investigate the impact of moral public service delivery on public trust and ethical governance. Studies should examine the role of soft skills in facilitating human-AI collaboration and promoting a positive organisational culture.

    Importance of moral public service delivery in the age of artificial intelligence · 2026 · DOI

  • The study does not provide a comprehensive analysis of the technical constraints of SIPEDULI. The research is limited to the context of Jembrana Regency, and the findings may not be generalizable to other regions.

    Collaborative Governance and New Public Service in Realizing a Single Source of Truth: Evidence from the SIPEDULI and JSDDD Programs in Jembrana Regency · 2026 · DOI

  • The lack of human capital and accumulated knowledge as obstacles to digital transformation. The challenge of evaluating digital government performance across multiple countries. The need for a comprehensive framework for evaluating digital government performance.

    Analysing Digital Government Performance Indicators Using a Clustering Technique-Embedded Fuzzy Decision-Making Framework · 2026 · DOI

  • Future research should focus on developing cohesive strategies to support digital transformation. Future research should investigate the impact of digital transformation on public services in different countries and contexts. Future research should explore the challenges and limitations of digital transformation in public services.

    Public Service Innovation Based on Digital Transformation as an Effort to Realize Smart Governance · 2026 · DOI

  • There is a need for cohesive strategies that include investment in technology, development of human resources, and regulatory assistance. The digital divide is a significant obstacle to overcome. Insufficient infrastructure is a challenge.

    Public Service Innovation Based on Digital Transformation as an Effort to Realize Smart Governance · 2026 · DOI

  • A key limitation of this study is its focus on a single province, so future research should conduct comparative studies across multiple regions to identify variations in governance capacity, institutional design, and actor coordination in implementing One Data systems.

    Public Innovation Governance in Regional Data Integration: An Analysis of the Simata Policy in South Sumatra · 2026 · DOI

  • Limited community participation in data updating. Technical constraints of SIPEDULI.

    Collaborative Governance and New Public Service in Realizing a Single Source of Truth: Evidence from the SIPEDULI and JSDDD Programs in Jembrana Regency · 2026 · DOI

  • The selection of indicators may be swayed by researcher bias, potentially resulting in skewed evaluations, - Simplified configurations might overlook the nuanced interrelationships among indicators, undermining the accuracy of the outcomes, - Inaccuracies directly compromise the reliability of the assessment results, - Excessive subjectivity, - The ideal reality…

    Evaluation of Local Government Digital Governance Ability and Sustainable Development: A Case Study of Hunan Province · 2024 · DOI

  • The lack of a uniform standard for evaluating digital governance capacity - The need for a comprehensive evaluation framework for digital governance - The importance of identifying critical barrier factors constraining digital governance…

    Evaluation of Local Government Digital Governance Ability and Sustainable Development: A Case Study of Hunan Province · 2024 · DOI

Most-cited papers in E-Government and Public Services

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Open questions raised by papers listed on this page include: (1) Administrative burden theory has largely been applied to citizen–state interactions in welfare regimes, yet its implications for firms in transitional economies remain underexplored (“Administrative burden reducing in China: The digital administration reform and…”, 2026); (2) Although research on digitalisation and digital transformation (DT) in local governments has expanded in recent years, the adoption of DT and its effects on internal control remain underexplored (“Digital transformation and internal control: When and how it works for local…”, 2026); (3) How governments respond to citizen complaints on digital platforms influences public satisfaction, yet the effects of specific response styles remain underexplored (“Do Acknowledgement through Repetition and Non-referral Responses Build…”, 2026); (4) While the pivotal agency of local public officials in digital government transformation has been increasingly acknowledged, their own perceptions remain underexplored (“Instrument-Based or Value-Oriented? A Q-Methodology for Local Public Officials’…”, 2026); (5) Little is known about how individual public officials actually use these tools beyond their formal adoption at the organizational level (“Beyond Adoption: Conditions Shaping Public Officials’ Use of AI Chatbots in…”, 2026). 374 gap statements have been mined from E-Government and Public Services papers in our 7.9M-paper local library, which holds 3,489 papers on the topic; the gaps come from whichever of those papers state one. They are mostly the research gaps the authors state and the papers' abstracts, plus future-work, limitations and challenges passages. The ones listed below are a selection still marked open; each names the study that raised it, with a DOI link where the paper has one, so you can read the original claim in context.

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